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Year : 2015  |  Volume : 31  |  Issue : 1  |  Page : 1-3

An analysis of causes behind missed scheduled appointments at outpatient ENT clinics

Department of ENT, Armed Forces Hospitals, Taif Region, Saudi Arabia

Correspondence Address:
Ashraf Amin Kasem
MBCHB, MS, MRCS (ENT) (Glasg) DO-HNS (Glasg), Fellow European Board of Otolaryngology Head and Neck Surgery, Armed Forces Hospitals, 3649-21944 Taif Region
Saudi Arabia
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Source of Support: None, Conflict of Interest: None

DOI: 10.4103/1012-5574.152701

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Objectives To investigate missed appointments in Alhada Armed Forces hospitals (Prince Mansour hospital). Study Design Prospective, descriptive series. Setting ENT out-patients clinics. Method Analysis of the clinic attendance statistics to identify patients who missed appointments. Results Of 1275 patient booking over the duration of study, (60.30%) of patients kept their appointments at the clinics, while 40.70% missed appointments, and of the 519 patients, 16(3%) had no response to telephone calls or coming back to clinics. The youngest age group, 10 to 20 years, showed the highest rate of missed appointments, being 26.2%. Afternoon appointments had higher rate of no-show (63.5%) than morning (36.5%). Reasons given by no-show patients for missing their appointments are presented in figure (1). Unavailability of transportation constituted the highest proportion of reasons of no-show (26.4%) followed by forgetting the appointments (13.7%). The third frequently cited reason was work commitments (13.3 %). These three reasons represented of the (53.6%) of the total reasons of the no-show. Conclusion The 40.70% missed appointment rate is largely due to transport constraints. The authors seek to identify patients at risk of missed appointments and suggest interventions to decrease this incidence.

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